Shipping policy.

Last updated: August 29, 2026

Processing time

Orders are poured, packed, and shipped within 1–2 business days. During launches and the holiday season this can run longer — if it does, we say so at the top of the site rather than letting you find out by waiting.

Delivery time

Once shipped, orders arrive in 3–5 business days. Add the processing time and most orders land within a week of ordering. Business days do not include weekends or holidays, and carriers slow down in December.

Shipping rates

• Standard (3–5 business days): $9.99
• Free standard shipping on orders over $100.

All prices and shipping rates are in US dollars. Rates are calculated at checkout based on your address and the weight of the order. Glass is heavy, which is why a four-jar order costs more to ship than a single car diffuser.

Where we ship

We ship within the United States only. We do not currently ship internationally, and we cannot deliver to addresses outside the US, including APO and FPO addresses.

Tracking

You will get a confirmation email when the order is placed and a tracking number when it ships. If tracking has not updated within 48 hours of shipping, that is usually a carrier scanning delay rather than a lost parcel — but write to us and we will look into it.

Damaged or missing orders

We pack glass carefully, and sometimes a carrier still manages to break it. If your order arrives damaged, email us within [7] days at [email protected] with your order number and a photo of the damage and the box. We will send a replacement or refund it — you will not need to ship the broken jar back.

If tracking shows delivered and the parcel is not there, check with neighbors and your building first, then contact us and we will open a claim with the carrier.

Wrong address

Check your shipping address at checkout. If an order is returned to us because the address was wrong or undeliverable, we can reship it once you cover the return postage. Because all sales are final, we cannot refund an order returned for a bad address.

Hot and cold weather

Coconut wax softens in heat. In summer, parcels left in direct sun on a doorstep can arrive with an uneven surface. This is cosmetic and the candle still burns normally — letting it set indoors usually fixes the top. If it arrives badly misshapen, contact us.

All sales are final

All sales are final. We do not accept returns or exchanges and we do not refund change-of-mind orders. Scent is personal, so read the notes on the product page and ask us before you buy if you are unsure.

Damaged, defective, and incorrect orders are the exception — those are covered above and we will make them right. See our Terms & Conditions for the full policy.